Returns / Refunds

Returns

Customers may request a return within 14 days after delivery. After a return is approved, the item must be shipped back within 7 days.

Eligibility

Returned items must be unused, unworn, unwashed, in original condition, with original tags and packaging where applicable, and accompanied by proof of purchase or the order details.

Customer-preference returns

For change-of-mind, wrong-size, or preference/style returns, the customer pays the return shipping cost.

Seller-fault returns

Scottish Elegance covers reasonable return or replacement shipping when the incorrect product was sent, the product arrived damaged, or a confirmed manufacturing defect exists.

Damaged or wrong item

Contact SCOTTISH ELEGANCE at najmashafique345@gmail.com within 3 days of delivery and provide photographs showing the problem.

Refunds

Once returned goods are received and inspected, approved refunds will be processed within 3 business days. A bank, card, or payment provider may require an additional 5–10 business days to post the refund.

Original shipping charges are normally non-refundable. Shipping charges may be refunded where appropriate if the return results from seller error, an incorrect product, damage, or a confirmed defect.

Non-returnable items

  • Personalized or custom-made products
  • Gift cards
  • Clearly marked final-sale or clearance products
  • Used, worn, or washed products
  • Products returned outside the approved return process

Exchanges

Direct international exchanges are not offered. Eligible customers should return the item under this policy and place a new order for the replacement item.

Manufacturing defects

Report suspected manufacturing defects within 30 days of delivery. This policy does not provide a lifetime warranty.

Order cancellations

Customers may request cancellation within 12 hours after placing the order or before order processing begins, whichever occurs first. Once processing, production, or fulfillment has started, cancellation may no longer be possible.

For personalized or custom-made items, cancellation is not guaranteed after work or production begins.